Centralized Andela’s talent feedback system, reducing time-to-match by 50%

Timeline

Q2 2024 (6 weeks)

Team

Lead PM, Lead Engineer, and PM

Role

Sr. Product Designer

PRODUCT DESIGN

RESEARCH

DESKTOP

Why is this important?

Centralizing feedback in a single, accessible location is essential for informed decision-making, improving efficiency, and enhancing the matcher experience. It minimizes context-switching, reduces client rejections, and empowers matchers to identify and select the right talent more effectively.

What was the impact?

Cut down Time to Shortlist & Interview Talent from 3 days to 1
Reduced overall matching time 25%
Boosted our SUS score from 68% to 72% within the quarter

Why is this important?

What was the impact?

Cut down Time to Shortlist & Interview Talent from 3 days to 1
Reduced overall matching time 25%
Boosted our SUS score from 68% to 72% within the quarter

Why is this important?

What was the impact?

Cut down Time to Shortlist & Interview Talent from 3 days to 1
Reduced overall matching time 25%
Boosted our SUS score from 68% to 72% within the quarter

Solution

Fun fact about our users:

Each Matcher has developed their own unique workflow. When interviewing them, it's crucial to consider some key factors:

How long have they been working at Andela? They may be more reluctant to adopt new features and have a negative bias towards changes
What is their matching specialty? (niche jobs, design, enterprise, SMBs) Different specialties often require different internal processes and platform needs
What is their role? (Match Lead, IC) Depending on their role, they may prioritize different features—for example, Match Leads tend to focus more on reporting capabilities